Fit first. Easy size exchanges.
Fourteen days from delivery to exchange or return eligible pieces — tags on, unworn. We’d rather you find the right size than keep something that doesn’t sit well.
14
Days from delivery
Start a request within two weeks of the package arriving. We’ll guide the rest by email.
Size
Exchange preferred
Same style, new size — the smoothest path. Refunds go back to the original payment after inspection.
Free*
First exchange label
Eligible size swaps include one prepaid return. Change-of-mind returns may be charged at cost.
Eligible
What we take back
- Ready-to-wear with tags and hygiene seals intact
- Unworn, unwashed, no perfume or smoke scent
- Shoes & accessories unused in original packaging
- Faulty or wrong items — always covered
Final sale
What stays sold
- Pieces marked Final sale or Clearance on the PDP
- Personalized, monogrammed, or print-on-demand
- Limited MTO runs called out as non-returnable
- Opened fragrance or beauty (if we add the line)
Production defects are never final sale — send photos within 7 days and we’ll replace or refund.
Simple path
Four steps
No chatbot maze — one email opens the case.
01
Write us
Order number, items, and the size you need for an exchange.
02
Get a label
Eligible returns receive a prepaid slip — or drop-off at the Paris flagship.
03
Ship with care
Pack as received. Keep the carrier receipt until we confirm intake.
04
Resolved
Exchanges re-ship when ready. Refunds land in 5–10 business days after inspection.
Email atelier@maisonluxe.demo to start.
Before you return
Measure once. Exchange less.
Most size swaps start with a five-minute chart. Use the size guide — or book a boutique fitting if you’re near Le Marais.
Still choosing?
Shop with confidence — exchanges are built in for eligible ready-to-wear.